⚡️ Spotlight: Customer Support Specialists at Front
Front brings emails, messages, and automation into one shared inbox, helping teams stay organized and respond faster — without losing the personal touch.
Front is looking for Customer Support Specialists in 🇮🇪 Ireland and 🇵🇭 the Philippines. If you want to be part of a team that lives and breathes customer support every day, this could be a great fit!
These roles are part of an expanding global support team, and offer clear promotion pathways and career development opportunities.
Front is a company that invests in its people, offering plenty of options to advance into leadership or specialising in technical areas.
💼 Interested? Sign up to my new talent form where I'm personally helping Front find amazing talent.
👀 The Inside Scoop
We spoke with Kenji Hayward, Senior Director of Customer Support, to get the key insights on what makes this role exciting.
With AI handling simpler queries, the team is tackling more technical challenges, making this a great role for candidates with 1-2 years of experience who enjoy troubleshooting and thinking on their feet.
📝 Hiring Manager Tips:
Showcase your technical skills – Even if your past roles weren’t highly technical, highlight relevant courses or boot camps.
Get familiar with Front – Watch videos, read articles, or try the demo. This effort stands out in interviews.
Polish your writing – Since all support is written, demonstrate clear, engaging communication with a touch of personality.
💡 Important Details
🌍 Location: Remote (in 🇮🇪 Ireland and 🇵🇭 the Philippines). In Ireland, you can also work from the office.
🤝 Reports to: Naomi O'Neal Nunnally (EMEA Support Manager)
Ideal Candidate Profile
Clear, engaging communication — Front’s support team is known for being personal and human.
Comfortable handling a high volume of inquiries with a proactive, solutions-driven mindset.
Strong troubleshooting and problem-solving skills, ideally with a SaaS or technical product.
Bonus points for experience with customer support/ticketing systems (like Front!).
📌 What to Expect in Your First 6 Months
First 90 days: Structured onboarding, a buddy system, and hands-on learning to build confidence in handling customer.
First 6 months: Deep product knowledge, independent troubleshooting, and contributing to team success.
Beyond: Career growth opportunities. I recommend reading Kenji’s post about support operations.
✨ Why Front?
Support is a priority – The team is part of the Engineering department, giving them real product influence.
Engaging challenges – No repetitive call scripts here! You’ll tackle real problems, working with customers to find smart solutions.
Career growth – Front offers structured development, performance reviews, and room to grow into new roles.
A solid company – Founded in 2013, with a team of ~300 employees, they are a B2B SaaS unicorn ($1.7B+) that raised a $65M series D from Sequoia Capital, Battery Ventures and Salesforce Ventures (among others).
📩 Interested?
→ Sign up to my new talent form, and I’ll personally deliver matching candidate profiles to Front or;
→ Apply directly in Front’s career page.